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Frequently Asked Questions
Quick answers about orders, delivery, returns, payments, and support.
Note: This is example content. Replace it with your real store policies.
Orders
How do I place an order?
Browse products, add items to your cart, then proceed to checkout. You’ll receive an order confirmation by email after payment.
Can I change or cancel my order?
If your order hasn’t been dispatched yet, contact our team as soon as possible. Once shipped, changes may not be possible.
I didn’t receive my confirmation email — what should I do?
Check your spam/junk folder first. If you still can’t find it, contact support with your name and the email used at checkout.
Delivery & Shipping
Do you deliver across Australia?
Yes, delivery is available to most locations. Shipping options and ETA are shown during checkout.
How can I track my order?
When your order ships, you’ll receive tracking details by email (when available). You can also contact support for updates.
Same-day delivery — how does it work?
Same-day delivery depends on stock availability and your location. If offered, it will appear as an option at checkout.
Returns & Refunds
What is your return policy?
Returns depend on product type and condition. For the exact rules (timeframe, packaging, exceptions), link your official Return Policy page here.
What if I receive a damaged or incorrect item?
Contact us immediately with your order number and photos. We’ll guide you through replacement or refund options.
Payments & Accounts
What payment methods do you accept?
Available payment methods are displayed at checkout. If you support business accounts or POs, mention the process here.
Do I need an account to order?
You can usually checkout as a guest, but creating an account makes it easier to track orders and manage details.